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    Answering Customer Emails

    By Mark Roth on November 13, 2007 at 7:00 am

    Too many of you know that this is the weak link here. 🙁

    I won’t try to explain why I am so behind in responding to emails from so many of you.

    I hereby purpose to start answering twenty a day, beginning today.

    My plan is to start with three categories of email:
          • cases already in progress
          • cases with repeated emails pending
          • those I received a week ago today

    If your case is urgent and shouldn’t wait in the queue, please email me with “URGENT:” (yes, in caps) in the subject line followed by the Order ID number and/or the invoice number.

    For over 100 positive notes on our customer service, please check out our guestbook.


    Topics: Customer Service | No Comments »