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Customer Service

Next Entries »

Small Order Fee

Tuesday, November 13th, 2007

For orders with a sub total less than $15, we have charged a $5 small order processing fee. That is, up until a few minutes ago. That’s when I uploaded configuration changes to our three shopping carts. I have reduced our small order processing fee to $3. And I’ve lowered the threshold to $5. You […]

Answering Customer Emails

Tuesday, November 13th, 2007

Too many of you know that this is the weak link here. 🙁 I won’t try to explain why I am so behind in responding to emails from so many of you. I hereby purpose to start answering twenty a day, beginning today. My plan is to start with three categories of email:     […]

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